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Taylor Swift fans are suing Ticketmaster’s parent company over presale issues last month for her 2023 “The Eras Tour.” Attorney Jennifer Kinder told the New York Post that the 33-page lawsuit had been filed in Los Angeles on Friday.
There’s certainly “Bad Blood’ between Swift fanatics and Ticketmaster. According to the plaintiffs in the court case, the defendants breached their contract, intentionally misled them, committed fraud, and engaged in a number of antitrust violations. For every violation of section 17200 of the Business and Professions Code, Ticketmaster should pay $2,500 in fines.
This lawsuit specifically pinpoints the “ticket sale disaster” that occurred during the Verified Fan presale on Nov. 15 and Nov. 16 which led to the crash of the site and the Capital One presale. As a result of what Ticketmaster explained as a large number of ticket requests and insufficient remaining tickets, the tour’s public ticket sale was canceled on Nov. 18 as a result.
“Based on information and belief, Ticketmaster has effectuated this anticompetitive scheme by forcing fans of musicians to exclusively use Ticketmaster for presale and sales prices, which are above what a competitive market price would be,” the suit reportedly claims. “Ticketmaster has also forced attendees to exclusively use Ticketmaster’s ‘Secondary Ticket Exchange’—i.e., the platform Ticketmaster operates for the resale of concert tickets.”
Additionally, the lawsuit alleges that Ticketmaster misled ticket buyers “intentionally and purposefully.” This was accomplished by allowing “scalpers and bots” to access the presale. As a result, there were more tickets available than there were codes, so they still scheduled a general ticket sale, even though they knew they wouldn’t have enough tickets to fill the demand.
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Ticketmaster messed with Taylor Swift and her fans, said Jennifer Kinder, an attorney for the plaintiffs. Ticketmaster messed with the wrong fan base, Kinder said in a statement. Kinder also noted that the court still needs to accept the petition.
Her Instagram story contained a statement after the debacle, “It goes without saying that I am very protective of my fans,” Swift said, “It’s really hard for me to trust an outside entity with these relationships and loyalties, and watching mistakes happen without recourse is excruciating to me.”
On social media last month, Ticketmaster apologized to Swift and her fans. “We apologize to Taylor and all of her fans, especially those who experienced a terrible ticket purchase experience.”
