The bank has apologized after UK customers reported problems accessing mobile and online banking services on Friday evening.
A number of HSBC customers have taken to Twitter to complain that the app has been down and that they are unable to make purchases because their cards have been declined.
The mobile and banking services of HSBC were affected for both personal and business customers.
Approximately three and a half hours later, the bank said the issue had been resolved.
As of this afternoon, HSBC’s banking services have been restored following an earlier disruption. We’d like to thank those impacted for their patience, and apologize for any inconvenience caused.
In the afternoon of 20:30 GMT, customers began experiencing trouble accessing their accounts online. The problem was fixed shortly before midnight, according to the company.
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Look original tweet on Twitter
Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.
— HSBC UK (@HSBC_UK) November 5, 2022
Thousands of users reported problems on Downdetector, an outage tracking website, peaking at 21:00 with more than 5,000 reports.
In an earlier statement, HSBC apologized for “the inconvenience” and said it was “working hard” to resolve the issue.
According to one customer, he left his watch in a restaurant as collateral because he was unable to pay. Another said they had to leave the supermarket after their card was declined and it did not work at the cash register.
It was also reported that some people had difficulty paying bills online.